June 25, 2025

This Privacy Policy describes how Billie & Co. Hair Lounge (“we,” “us,” or “our”) collects, uses, and protects the personal information you provide on our website at https://billie.hair (the “Website”). By using our Website or booking through our Phorest system, you agree to the terms of this policy.

• Personal Information: name, email, phone number, appointment history, and any preferences you share with us.
• Booking Information: information you provide through Phorest for scheduling appointments.
• Website Usage Data: browser type, pages visited, time spent, and other analytical data via cookies and pixels.

• To manage appointments and client records.
• To communicate with you about services, promotions, or changes.
• To improve our website and customer experience.
• To run advertising and retargeting campaigns on platforms like Instagram and Facebook.

We use Phorest for booking and client management. Your data is stored securely within the Phorest system. We also use analytics and advertising tools like Google Analytics and Meta (Facebook/Instagram) pixels. These tools may collect data such as your IP address and browsing behavior.

• You can opt out of marketing emails at any time by clicking ‘unsubscribe.’
• You can adjust cookie preferences through your browser settings.
• For advertising opt-outs, visit the settings on Meta or use tools like optout.aboutads.info.

We retain your personal information for as long as necessary to provide services and meet legal obligations. You may request deletion of your data by contacting us.

We take reasonable measures to protect your data but cannot guarantee 100% security. Please use strong passwords and protect your login credentials.

If you have questions or requests related to this Privacy Policy, please contact us at info@billie.hair or visit our Contact Page.